Archive-Past Covid-19 Communication

Update: January 5, 2021

Second Stimulus Payment

We recommend that you visit the Updated FAQs on IRS.gov. Among others, it addresses questions related to direct deposit payments sent erroneously to an account that is closed, inactive or a temporary account.  

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The Internal Revenue Service (IRS) has begun delivering the second round of stimulus payments to eligible recipients. Most recipients have received their payment automatically as a direct deposit to their bank account on January 4th. Some will receive a paper check or debit card by mail over the course of the next few weeks. 

Will I be receiving a payment?

You can check the status of the first and second stimulus check by using the Get My Payment tool on the IRS website. The tool will tell you if, when, and how you will be receiving the second payment.

Has the stimulus payment been deposited to my WSB account?

We invite you to use the WSB Mobile Banking app on your smartphone and WSB Online on our website to check if your payment has been deposited. You can also set up a deposit alert to receive a notification when the payment has been deposited.

After you receive your payment, the IRS will send you a letter confirming the amount that was deposited. 

If I’m eligible, what amount should I receive?

Generally, up to $600 will be sent to singles and up to $1,200 to married couples filing a joint return. In addition, those with qualifying children will also receive up to $600 for each qualifying child. 

Where can I get more information?

For additional information, please visit IRS.gov/getmypayment

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UPDATE: Friday, December 4, 2020

Appointment-Only Lobby Service and Extended Drive-Up Service Hours

After careful evaluation of local conditions related to COVID-19, in order to best protect and serve our customers and staff, effective Monday, December 7th, all Watertown Savings Bank branch lobby services and lending services will be available by appointment only until further notice. All WSB drive-up locations will remain open. Drive-up service hours at our Church Street and Warrendale locations have been extended until 6pm Monday thru Friday.

To make an appointment for lobby teller services or non-teller services, please call Customer Support at 617-928-9000. 

You can always work with us from the safety of your home by using the WSB Mobile Banking app and WSB Online.

• Deposit a check to your WSB checking or savings account using your phone
• Make internal and external transfers
• Manage your accounts and check your balances
• Set security alerts

To get started, download the WSB Mobile Banking app or visit our homepage to access WSB Online. 

UPDATE: Monday, November 30, 2020

Throughout the pandemic, our customers’ and employees’ health and safety have remained our top priority. As the pandemic unfolds, we expect to be making ongoing changes to our branch lobby services. We strongly encourage you to visit our website for the latest information. 

Effective Monday, November 30th, the following lobby services will be closed until further notice:

•    Church Street Lobby Service, 45 Church Street in Watertown (Drive-Up Services remain open)
•    Waverley Square Branch, 30 Church Street in Belmont (Safe Deposit available by appointment)

Like you, we want to do our part in minimizing the spread of Covid-19. We invite you to:
•    Use WSB Online and the WSB Mobile Banking app
•    Call Customer Support at 617-928-9000
•    Visit our Drive-Up Services
•    Add your WSB Debit Card to your mobile wallet on your smartphone for contactless payments at stores and quick check-outs online
We are closely monitoring the spread of Covid-19 and following the guidance from health and government authorities. Please continue to visit our website for the latest updates.
 

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UPDATE: Monday, August 10, 2020

All WSB branch lobbies are now reopened for branch teller services and, by appointment, other banking services. 

Ways to Bank With WSB

WSB Branch Lobbies

All WSB branch lobbies are open for branch teller services and, by appointment, any other banking services. 

With our customers’ and employees’ health in mind, we are following the mandatory safety standards:

• Requiring everyone to wear a face covering. Please note that for identification purposes you might be asked to briefly remove your face covering while maintaining a safe distance.
• Placing floor signage to help customers practice 6 feet social distancing.
• Limiting the number of individuals in the branch lobbies.
• Increasing daily cleaning and sanitization.
• Installing glass barriers at the teller windows and appointment desks.
• Requiring any employee that exhibits COVID-19 symptoms to not report to work.
• Continuing our “no handshakes” policy.

For detailed hours and locations, please visit watertownsavings.com/locations 

WSB Drive-up Locations

Visit any drive-up window to carry out your account transactions from the comfort of your car. Drive-up windows are available at the Church Street branch, Market Basket branch, Warrendale branch, Waltham Center branch, Arlington branch, and Lexington branch.

For detailed hours and locations, please visit watertownsavings.com/locations 

Digital Banking Tools

Manage your accounts through WSB Online (access on on this website) and the WSB Mobile Banking app on your smartphone. Check your account balances, transfer funds, pay bills, setup security alerts, deposit your checks (through your phone), and more!

Customer Support

Call Customer Support at 617-928-9000 for assistance with any of your banking needs. We also invite you to visit our website to securely chat with our customer support team members during business hours. 

 

Thank you for choosing Watertown Savings Bank for all your banking needs.
 

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UPDATE: Wednesday, June 10, 2020

Re-Opening of WSB Main Office and Bigelow Branch Teller Services

Our customers’ and employees’ health remains our top priority as we gradually reopen our branch teller services.
Starting on Monday, June 15th, the WSB Main Office (60 Main Street, Watertown) and our Bigelow Branch (10 Bigelow Avenue, Watertown) will be open for Teller services and by appointment for other banking services. Drive-up services remain open at 6 other WSB locations.

Branch Teller Services Hours:  Monday thru Friday: 8:30am to 4:00pm and Saturday: 8:30am to 12:30pm.

As our state and towns announce the mandatory safety standards, we would like to share an update on the steps we are taking to ensure you feel safe and comfortable when banking with us. Updates to our branch lobbies include:

• Requiring employees and customers to wear face masks
• Placing floor signage to help customers practice 6 feet social distancing
• Limiting the number of individuals in the branch lobbies
• Increasing daily cleaning and sanitization
• Installing glass shields at the teller windows
• Requiring any employee that exhibits COVID-19 symptoms to not report to work

We want to assure you that we will only re-open our branch teller services when we have confidence that we can ensure the safety and wellbeing of our customers and employees. We expect other lobby locations to open soon, upon completion of the installation of glass shields.

We encourage you to continue to bank with us by visiting our drive-up locations, calling Customer Support (617-928-9000), and by using WSB Online or the WSB Mobile Banking app on your smartphone.

Thank you for your continued loyalty, understanding and support.

Stay well,
Brett
 

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UPDATE: Tuesday, April 14, 2020

Dear Customers, 

Starting on Thursday, April 16th, business hours at ALL of our drive-up locations will be 8:30am to 4:00pm, Mondays through Fridays. Saturday hours will remain the same. 
As always, our customers’ and employees’ health and safety are our top priority during these unprecedented times. These new business hours will allow our dedicated team to continue to serve you and help with any of your banking needs. 

WSB DRIVE-UP WINDOW SERVICE LOCATIONS

Effective Thursday, April 16th:

45 Church Street, Watertown Mon - Fri: 8:30am-4:00pm Saturday: 8:00 to 2:00	Waltham Center, 6 Lexington Street, Waltham Mon - Fri: 8:30am-4:00pm Saturday 8:30 to 12:30
Warrendale, 739 Main Street, Watertown Mon - Fri: 8:30am-4:00pm Saturday: 8:30 to 12:30	1075 Waltham Street, North Waltham/Lexington Mon - Fri: 8:30am-4:00pm Saturday: 8:00 to 2:00
Market Basket, 25 Market Place Drive, Waltham Mon - Fri: 8:30am-4:00pm Saturday: 8:00 to 2:00	980 Massachusetts Avenue, Arlington Mon - Fri: 8:30am-4:00pm Saturday: 8:00 to 1:00

If you have questions about our drive-up locations or hours, please contact Customer Support at 617-928-9000.

UPDATE: Tuesday, March 31, 2020

Dear Customers,

During these unprecedented times caused by the coronavirus (COVID-19), many are facing various challenges and dealing with upended daily routines. We want to reassure you that we are here for you. We care about your financial wellbeing and want to highlight the enhanced services available to you.

Increased Mobile Deposit Limits

For your convenience, we have recently increased your mobile deposit limits (per check and monthly total). Once a check is deposited, you will see your available mobile deposit limits as well as receive an email confirmation. We also continue to have an extended mobile deposit cut-off time of 8pm ET each business day. 
Get started! Download the WSB Mobile Banking app on your smartphone to use the Mobile Deposit tool.

Available Daily Limits on your WSB Debit Card  

Your WSB debit card can work for you in many ways: 
•    ATM withdrawal limit is $500 
•    If you use a PIN for a purchase, the limit is $1,000
•    If you sign for a purchase, the limit is $2,500

For World debit cardholders:
•    ATM withdrawal limit is $1,000
•    If you use a PIN for a purchase, the limit is $2,000
•    If you sign for a purchase, the limit is $5,000

For additional information on the benefits of your WSB debit card, please visit: watertownsavings.com/debit

Mobile Wallet: A Safe and Secure Way to Make Payments

We encourage you to add your WSB debit card to your smartphone’s mobile wallet. During the coronavirus outbreak we are constantly reminded to limit touching public surfaces. Using your mobile wallet will allow you to hold your phone to the payment terminal without touching it. 
Get started! Find the Apple Pay® app on your iPhone or the Google Pay® app on your Android device and follow the simple steps to input your WSB debit card’s information.

Online Banking and Mobile Banking: Account Access from your Home or Anywhere

Manage your WSB accounts from your home or virtually anywhere using Online Banking and the WSB Mobile Banking app. These digital tools let you easily and securely:
•    Check your account balance
•    Pay bills
•    Transfer money
•    Deposit your check using your smartphone
•    Set up real-time alerts to keep track of your account activities and WSB debit card
•    and more!

Get started! Access WSB Online on our website. To enroll, visit our website and locate the ‘enroll’ link on the Account Login box. Download the WSB Mobile Banking app from your iPhone’s App Store or your Android’s Google Play. You will be able to enroll when you open the app.

Committed to Personal Service

We understand that you may need to see or talk to us—and we are here to help. If you need to do drive-up banking, please visit any of our drive-up window services. For locations and hours, please visit watertownsavings.com/locations
If you would like to discuss any of your banking needs, please contact Customer Support at 617-928-9000.  

Financial Challenges

If you have your mortgage with WSB, we understand that these are difficult times. If you are having financial difficulty due to COVID-19, please contact Customer Support at 617-928-9000 and they will direct you to our lending department. We will be pleased to speak with you about your individual circumstances.  

Additional Resources

We are regularly updating our website (watertownsavings.com) and social media accounts and invite you to visit them for up-to-date information.
We remain committed to our customers and employees during these unprecedented times. 

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UPDATE: Tuesday, March 23, 2020

Dear Customers, 
We continue to closely monitor the ever-changing situation related to the coronavirus (COVID-19) and to do our part in keeping our customers and employees safe.

In an effort to curb the spread of the coronavirus, Governor Baker called for residents to stay home and for ‘essential services only’ to stay open. We want to reassure you that we are here for you and our drive-up window locations will remain open regular hours as banks are considered an ‘essential service’. You may also contact Customer Support at 617-928-9000 to discuss any of your banking needs.

We would also like to strongly suggest that whenever possible you use WSB Online on our homepage and the WSB Mobile Banking app on your smartphone. With these digital tools you’ll be able to access your accounts, make transfers, deposit checks, pay bills, and more—all from your home or virtually anywhere.

This is an unprecedented situation, but we are all in this together. Stay healthy and stay safe.

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UPDATE: Wednesday, March 18, 2020

This is a brief note to express my thanks and gratitude to you. 

Yesterday, virtually overnight, we had to reluctantly change the way we have interacted with you for the past 150 years. And yet, you showed us patience, understanding, and support during these unprecedented times. For that we are very grateful.

All drive-up services will remain open for bank transactions. If you use our drive-up services, you will notice that we are taking extra precautions—such as having our team wear protective gloves—to ensure your and our employees’ safety. While prudent, this makes certain transactions, like counting money, somewhat harder and some transactions may take longer. We appreciate your patience under these circumstances. Please see below a list of our drive-up locations.

We fully recognize that most, but not all, banking services can be conducted via the drive-up locations. We are working diligently to provide safe alternatives for these services. We invite you to contact Customer Support at 617-928-9000 to discuss any of your banking needs and determine how best to accommodate them.

Time and time again our communities have been challenged and have proven to be remarkably resilient. We will be so once again.
 

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UPDATE: Monday, March 16, 2020

Dear Customers, 
We are committed to maintaining the health and safety of our customers and employees. Together, we can take precautionary steps during this time of uncertainty.

Effective tomorrow, Tuesday, March 17th, WSB drive-up window services will continue to be open with regular business hours and branch lobbies will be temporarily closed.

Our drive-up window locations offer full banking services and can accommodate your banking needs and transactions. 

WSB DRIVE-UP WINDOW SERVICE LOCATIONS

45 Church Street, Watertown Mon - Fri: 7:00 to 7:00 Saturday: 8:00 to 2:00	Waltham Center, 6 Lexington Street, Waltham Mon - Wed: 8:30 to 4:00 Thursday: 8:30 to 5:00 Friday: 8:30 to 6:00 Saturday 8:30 to 12:30
Warrendale, 739 Main Street, Watertown Mon - Wed: 8:30 to 5:00 Thurs - Fri: 8:30 to 6:00 Saturday: 8:30 to 12:30	1075 Waltham Street, North Waltham/Lexington Mon - Fri: 7:00 to 7:00 Saturday: 8:00 to 2:00
Market Basket, 25 Market Place Drive, Waltham Mon - Fri: 7:00 to 7:00 Saturday: 8:00 to 2:00	980 Massachusetts Avenue, Arlington Mon - Wed: 8:00 to 4:30 Thurs - Fri: 8:00 to 6:30 Saturday: 8:00 to 1:00

If you have questions about using our drive-up locations, please contact Customer Support at 617-928-9000.

Other Banking Services:

• Safe deposit: By appointment only
• Lending Services: For immediate lending services, please contact our Lending Office directly at 617-928-2399 for servicing and at 617-928-2396 for origination

ONLINE AND MOBILE BANKING

Access our digital banking tools from virtually anywhere. WSB Online and our WSB Mobile Banking app allow you: 

• manage your accounts
• pay bills
• transfer funds
• deposit checks
• check balances
• manage your WSB debit card
• and more

For your convenience, peace of mind, and now safety, we encourage you to enroll in WSB Online on our website and to download the WSB Mobile Banking app on your iPhone® or Android® smartphone. 

WSB Online: Enroll here

Mobile Banking app: Download the app to your iPhone or Android

Thank you for your understanding and collaboration during these unprecedented times from all of us at Watertown Savings Bank.

For continuous updates and information, please continue to visit our website (watertownsavings.com)
 

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Friday, March 13, 2020:

A brief, personal note from your neighbors at Watertown Savings Bank, 

There is an enormous amount of information regarding the Coronavirus. As your neighbor and as your Bank, I simply and directly want to assure you that we continue to do our part to ensure the health and safety of customers and employees and we remain committed to providing you with outstanding customer service.

As your neighbors, we are all on the same team. Today, there a few steps I would like to suggest on how we may best work together as that team. Particularly in the event in-person interactions were to become more limited, we strongly encourage you to familiarize yourself with Online and Mobile Banking, and our drive-up and ATM locations. To learn more about these options, please visit our additional resources.

1. Access your WSB Accounts Using WSB Digital Banking Tools

We have many free tools that create great alternatives to in-person banking, among them: 

• WSB Online (log in/enroll on watertownsavings.com)
• WSB Mobile Banking app (download the app for your iPhone or Android phone and login/enroll on your smartphone)

They’re safe and secure and let you access your accounts, pay bills, deposit checks, set-up real-time alerts, transfer money, and more.

2. Take Advantage of our Drive-Up and ATM Locations

In order to best ensure your safety and the safety of our staff, for those of you visiting our branch locations, we ask that you give strong consideration to using our drive-up services for basic transactions. Please familiarize yourself with our drive-up locations and extended service hours, by visiting watertownsavings.com/locations or by contacting Customer Support at 617-928-9000

3. Connect with us on Social Media

Social media is a great way to stay in touch with us. Follow us on Facebook, Twitter, and Instagram

4. Don’t connect with the Scam Artists

Sadly, situations like this create opportunities for even more scams than usual. Remember WSB will never request personal information or account information through social media or email. Similarly, this email contains no links. WSB will never send emails containing direct links to your WSB accounts or any WSB service.

As per the Centers for Disease Control and Prevention (CDC), we would like to ask customers who have recently traveled internationally or feel unwell to please use Online and Mobile Banking services.

We have been your neighbor for 150 years and we will be your neighbor for 150 more. We will work through these challenging times, perhaps sometimes imperfectly, but always as a team. This will help ensure that we maintain the standard of service that we hope and believe you have grown accustomed to over the years.  

On behalf of all us at Watertown Savings Bank, thank you for all of your support and loyalty. 

Brett W. Dean

President & CEO