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At Watertown Savings Bank, we are committed to serving you.
Account Access
Choose your account type
How Can We Help?
At Watertown Savings Bank, we are committed to serving you. If you have a question, need help with your account, or want to talk to our team, we are here to help you.
Monday - Friday: 8:30 to 4:00
Saturday: 8:30 to 12:30
Call Us
Monday, Tuesday, Wednesday: 8:30 to 4:00
Thursday: 8:30 to 6:00
Friday: 8:30 to 5:00
Saturday: 8:30 to 12:30
To report fraud or lost debit card, please call: 800-417-8715
Email Us
Important: Email is generally not a secure form of communication. Please do not include an account number or social security information in this correspondence.
We Welcome Your Feedback!
We always strive to provide our customers a friendly and helpful experience. Help us do more for you. We listen to and value your feedback.
Email Us
Please do not include any account number or social security information in this correspondence. If you are a customer and would like to communicate through a secure form, please log in to WSB Online.
We also invite you to reach out to our Bank President and CEO Brett Dean with any feedback. He lives in the neighborhood, so catch him at a local spot or contact him directly - he will respond:
Quick Tips
Overview of the most asked about features.
Telephone Banking
Call Telephone Banking for automated account information:
617-928-2300
Lost or Stolen Card
Go on the WSB Mobile Money app, select ‘Card’ and turn off your card to prevent any fraudulent transactions.
Call Customer Support at 800-207-2525 to report the lost or stolen card and to order a new one.
To block your WSB debit card, please call 800-417-8715.
Check Order
Go to OrderMyChecks.com to place an order for your checks. Depending on your account type and other criteria, you might be charged for the re-order.
Address Change
Log in to WSB Online to fill out a secure Address Change e-form or call Customer Support at 800-207-2525
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Need help? Just ask, we're listening.
Give us a call, message us, or stop by your local branch. Whichever way you reach out, we're always happy to help.
